Call Control

Create intelligent voice workflows with NexaVoxa, automating call routing, verification, transfers, and real-time decisions, all without coding or APIs for seamless customer interactions.

Orchestrate Conversations with Logic-Driven Voice Workflows

NexaVoxa delivers robust call control mechanisms through its intelligent voice workflow builder—allowing you to define exactly how calls are routed, handled, escalated, and completed. This system ensures a smooth and context-aware experience, tailored to the user’s intent and your operational goals, without requiring any code or external integrations.

Intelligent Workflow Logic

Every NexaVoxa voice agent is powered by a decision tree that adapts to what the caller says or selects. You can build logic into the call flow using conditions such as:

• User input

• Verification outcomes

• Time of day, call priority, or customer status

• Conversation history during the current session

This allows the AI agent to decide in real time what to say, where to transfer, and what steps to follow next—without hard-coded scripts.

Real-Time Call Handling

NexaVoxa agents are capable of handling every step of the conversation like a trained human operator would, including:

• Call Routing: Forward the call to another agent flow, department, or human operator based on business rules or customer intent.

• Smart Holds: Place the caller on hold while the agent “thinks,” verifies data, or checks backend instructions, then resume smoothly.

• Timeouts: If a caller goes silent or fails to respond, the system triggers fallback actions—like repeating the prompt, escalating, or ending the call politely.

• Condition-Based Transfers: Seamlessly move calls between voice flows depending on input, identity verification, or escalation rules.

• Warm Transfer to Humans: If a customer needs human help, the call can be handed off with full context preserved—so they never have to repeat themselves.

Built-In Verification Loops

Call flows can include secure verification steps such as:

• Asking for ID, phone number, or other personal details

• Repeating back the entered number for confirmation

• Error handling for mismatches or repeated failures

• Conditional logic based on successful or failed verification

These verification loops are especially useful in financial services, healthcare, and support use cases where security and accuracy matter.

Operational Automation Without APIs

While NexaVoxa does not offer open APIs, the platform includes built-in integrations with popular tools like Google Sheets, Google Calendar, and CRMs (via internal connectors). This means you can automate post-call actions—like saving user details, logging call summaries, or scheduling meetings—directly from within the platform's interface.

No coding or API knowledge is required to trigger these actions. Everything is available as plug-and-play modules within the visual builder.