> For the complete documentation index, see [llms.txt](https://docs.nexavoxa.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.nexavoxa.com/telephony/call-analytics.md).

# Call Analytics

This tutorial will cover the process of accessing and interpreting **call analytics** from NexaVoxa’s post-call reports.

Open <https://dashboard.nexavoxa.com/dashboard/call-history>

<figure><img src="/files/s4sZokFg9Y21Xz6x6e0Z" alt=""><figcaption></figcaption></figure>

**Key Actions to Show**:

* **Accessing the Analytics Dashboard**
* **Reviewing call metrics** such as **call duration**, **sentiment**, and **user engagement**
* **Interpreting post-call data** (e.g., positive or negative sentiments, dropped calls)
* Downloading call trasncript
* **Using insights to improve agent performance**