Call Analytics

Learn how to access and interpret NexaVoxa’s post-call analytics, including call duration, sentiment analysis, and engagement data, to improve agent performance and optimize interactions.

This tutorial will cover the process of accessing and interpreting call analytics from NexaVoxa’s post-call reports.

Open https://dashboard.nexavoxa.com/dashboard/call-history

Key Actions to Show:

• Accessing the Analytics Dashboard

• Reviewing call metrics such as call duration, sentiment, and user engagement

• Interpreting post-call data (e.g., positive or negative sentiments, dropped calls)

• Downloading call trasncript

• Using insights to improve agent performance