> For the complete documentation index, see [llms.txt](https://docs.nexavoxa.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.nexavoxa.com/telephony/call-analytics.md).

# Call Analytics

Learn how to access and interpret NexaVoxa’s post-call analytics, including call duration, sentiment analysis, and engagement data, to improve agent performance and optimize interactions.

This tutorial will cover the process of accessing and interpreting **call analytics** from NexaVoxa’s post-call reports.

Open <https://dashboard.nexavoxa.com/dashboard/call-history>

<figure><img src="https://4248890647-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5NHGaVXCuMaCKQpesERv%2Fuploads%2FYOY3GomRxXr5tk4JeGy6%2FCallHistory.gif?alt=media&amp;token=443a9dd8-47db-4962-910c-f7a9257c45d3" alt=""><figcaption></figcaption></figure>

**Key Actions to Show**:

* **Accessing the Analytics Dashboard**
* **Reviewing call metrics** such as **call duration**, **sentiment**, and **user engagement**
* **Interpreting post-call data** (e.g., positive or negative sentiments, dropped calls)
* Downloading call trasncript
* **Using insights to improve agent performance**