# Call Analytics

This tutorial will cover the process of accessing and interpreting **call analytics** from NexaVoxa’s post-call reports.

Open <https://dashboard.nexavoxa.com/dashboard/call-history>

<figure><img src="/files/s4sZokFg9Y21Xz6x6e0Z" alt=""><figcaption></figcaption></figure>

**Key Actions to Show**:

* **Accessing the Analytics Dashboard**
* **Reviewing call metrics** such as **call duration**, **sentiment**, and **user engagement**
* **Interpreting post-call data** (e.g., positive or negative sentiments, dropped calls)
* Downloading call trasncript
* **Using insights to improve agent performance**


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.nexavoxa.com/telephony/call-analytics.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.