> For the complete documentation index, see [llms.txt](https://docs.nexavoxa.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.nexavoxa.com/build/knowledge-bases-integration.md).

# Knowledge Bases Integration

Learn how to upload and integrate various knowledge base formats into NexaVoxa, including text, files, audio, and URLs, and train your agent to retrieve information for accurate customer responses.

This video will demonstrate how to upload and integrate various formats of knowledge bases—such as **text**, **files**, **audio**, and **URLs** which the agent will use to answer customer queries. The agent can then be trained to pull information directly from these resources during interactions.

Open <https://dashboard.nexavoxa.com/dashboard/knowledge-base>

**Create your Knowledge Base**

<figure><img src="https://4248890647-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5NHGaVXCuMaCKQpesERv%2Fuploads%2Fi2GGE5fk2D8kwAB7DCaA%2FUpload%20Knowledgebase.gif?alt=media&amp;token=92515c87-a948-440a-b38f-2d839b40d058" alt=""><figcaption></figcaption></figure>

**Add Files to Exciting Knowledge Base:**&#x20;

<figure><img src="https://4248890647-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5NHGaVXCuMaCKQpesERv%2Fuploads%2Fjv44sOTYwJjdOxkVXlyr%2FUpload%20and%20see%20Knowledgebase.gif?alt=media&amp;token=f0387d0f-70f8-48c8-855e-19803a4336b9" alt=""><figcaption></figcaption></figure>

**Add Text Based Knowledge Base**

<figure><img src="https://4248890647-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5NHGaVXCuMaCKQpesERv%2Fuploads%2FEybMPgxKy1jqtz2PSZBw%2FKnowledge%20base%20text.gif?alt=media&amp;token=08d376e1-1b88-4e8f-a1b1-27cebd60a5c7" alt=""><figcaption></figcaption></figure>

**Add Knowledge Base from Web Pages or URLs:**

<figure><img src="https://4248890647-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5NHGaVXCuMaCKQpesERv%2Fuploads%2F8815LnPCdnjbZ7OeS3xU%2FKnowledge%20base%20Web.gif?alt=media&amp;token=6c189a4b-51e1-4c0e-9a0b-6998c3658bee" alt=""><figcaption></figcaption></figure>

**Upload Audio and Add to Knowledge Base for Automatic Transcription:**

<figure><img src="https://4248890647-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5NHGaVXCuMaCKQpesERv%2Fuploads%2FDL2qSxlDaB7yPWgkYWY2%2FKnowledge%20base%20Audio.gif?alt=media&amp;token=6116484b-d09e-4312-8353-e77722c3399f" alt=""><figcaption></figcaption></figure>

**Key Actions to Show**:

1. **Uploading Knowledge Base Formats**:\
   Show how to upload different types of knowledge base resources, such as **text documents**, **files**, **audio** files, or **URLs**.
2. **Linking Knowledge Base to Agent**:\
   Demonstrate how to **link** the uploaded knowledge base to a specific voice agent.
3. **Training the Agent**:\
   Show how to **train the agent** to recognize and utilize data from the knowledge base for accurate responses.
4. **Testing the Agent's Ability**:\
   Run a test where the agent is able to **retrieve information** from the knowledge base (e.g., answering a question based on the uploaded text, file, audio, or URL).