> For the complete documentation index, see [llms.txt](https://docs.nexavoxa.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.nexavoxa.com/build/knowledge-bases-integration.md).

# Knowledge Bases Integration

This video will demonstrate how to upload and integrate various formats of knowledge bases—such as **text**, **files**, **audio**, and **URLs** which the agent will use to answer customer queries. The agent can then be trained to pull information directly from these resources during interactions.

Open <https://dashboard.nexavoxa.com/dashboard/knowledge-base>

**Create your Knowledge Base**

<figure><img src="/files/71WdpyU7HZSsQmuwAaaw" alt=""><figcaption></figcaption></figure>

**Add Files to Exciting Knowledge Base:**&#x20;

<figure><img src="/files/0Yuw4WhqAEHUdYZN3g72" alt=""><figcaption></figcaption></figure>

**Add Text Based Knowledge Base**

<figure><img src="/files/BUlTkO8cxhWieNfybDq7" alt=""><figcaption></figcaption></figure>

**Add Knowledge Base from Web Pages or URLs:**

<figure><img src="/files/ZYZ446ZNqJld3okQzVek" alt=""><figcaption></figcaption></figure>

**Upload Audio and Add to Knowledge Base for Automatic Transcription:**

<figure><img src="/files/MocuqflOD4YrsJuZfEn0" alt=""><figcaption></figcaption></figure>

**Key Actions to Show**:

1. **Uploading Knowledge Base Formats**:\
   Show how to upload different types of knowledge base resources, such as **text documents**, **files**, **audio** files, or **URLs**.
2. **Linking Knowledge Base to Agent**:\
   Demonstrate how to **link** the uploaded knowledge base to a specific voice agent.
3. **Training the Agent**:\
   Show how to **train the agent** to recognize and utilize data from the knowledge base for accurate responses.
4. **Testing the Agent's Ability**:\
   Run a test where the agent is able to **retrieve information** from the knowledge base (e.g., answering a question based on the uploaded text, file, audio, or URL).