Knowledge Bases Integration
Learn how to upload and integrate various knowledge base formats into NexaVoxa, including text, files, audio, and URLs, and train your agent to retrieve information for accurate customer responses.
This video will demonstrate how to upload and integrate various formats of knowledge bases—such as text, files, audio, and URLs which the agent will use to answer customer queries. The agent can then be trained to pull information directly from these resources during interactions.
Open https://dashboard.nexavoxa.com/dashboard/knowledge-base
Create your Knowledge Base
Add Files to Exciting Knowledge Base:
Add Text Based Knowledge Base
Add Knowledge Base from Web Pages or URLs:
Upload Audio and Add to Knowledge Base for Automatic Transcription:
Key Actions to Show:
Uploading Knowledge Base Formats: Show how to upload different types of knowledge base resources, such as text documents, files, audio files, or URLs.
Linking Knowledge Base to Agent: Demonstrate how to link the uploaded knowledge base to a specific voice agent.
Training the Agent: Show how to train the agent to recognize and utilize data from the knowledge base for accurate responses.
Testing the Agent's Ability: Run a test where the agent is able to retrieve information from the knowledge base (e.g., answering a question based on the uploaded text, file, audio, or URL).
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